Terms & conditions

Bookings

  • A 50% non-refundable deposit is due at the time of booking. Final payment id due 30 days prior to arrival.
  • Any form of payment constitutes acceptance of the Terms and Conditions stated on this website.

Payments

Payments can be made by bank transfer or Transferwise. We will provide you with details upon reservation.

Charges incurred for international transfer transactions will be borne by the guest from the country of remittance. Exchange rate will be calculated on the day of transaction.

Extras (expenses at the place) can be paid by cash or bank transfer.

All payments made by credit card (Visa and MasterCard) are subject to a 3.5% surcharge.

TRAVEL INSURANCE

Travel Insurance with medical evacuation coverage is mandatory.

HEALTH

Favela Mentawai is not responsible for any health problems arising during your stay.

Responsavility

Favela Mentawai will use all due care for the provision of its services and activities provided to guests. Guests participate in activities and use services at Favela Mentawai solely at their own risk. No liability or responsibility is accepted by Favela Mentawai for any injury, illness, damage, loss, accident, expense, or any other claim arising from involvement in any activities or provision of any services howsoever suffered, even in circumstances where staff of Favela Mentawai may have negligently breached any duty of care that it or they may owe or have owed in connection with such activities, conduct, supervision, or the provision of services. Favela Mentawai will not be liable for direct or indirect losses, arising from any such injury, illness, damage, loss accident, or expense including consequential loss or economic loss however caused.

Cancellation policy

In case of cancellation, deposits and final payments are non-refundable. For cancellations received up to 30 days prior to date of arrival, payments can be credited toward a future trip within one year from date of final payment made. No refund or credit will be provided for cancellations within 30 days of date of arrival or No Shows.